When you purchase an e-mail service with 1800sw, you get the following benefits:

• Calendar sharing among all your business contacts.
• Calendar and Contacts
• Shared tasks
• Access through mobile devices such as cell phones
• You can check your mail on the Web
• 1 GB storage for your e-mails.

No, the domain to be used is the one you already have to manage your business. If you want, you can purchase a domain with us.

In order to check your e-mail, you can go on the Internet, access a Web page or through Outlook.

With a shared calendar, you can schedule activities within the company and send e-mails to the persons with whom you want to share your calendar, that way you can make sure that these persons will also have your appointments. The shared tasks work the same way as the shared calendar does, but instead of scheduling events, you schedule tasks.

You can access your e-mail from any mobile phone that can access the internet.

Encrypting data is a security measure that is used to prevent important information from being obtained by others; it is used in e-mails, to transfer information without the risk of third parties having access to it.

A virtual server is used for various things, for example, to manage a backup of a dedicated server, but also to have a Web page stored, or to access information remotely. Also, to provide access to databases, corporate applications, etc.

To increase the space or RAM on your virtual server, you must do the following:

• Acquire a new virtual server at 1800sw with the new features you want.
• Transfer the information you have on the old virtual server to the new virtual server.
• Finally, stop using the old virtual server and do not pay for the renewal the following month.

The virtual server can be accessed remotely via a public IP, whether it is through the Web, terminal services (Windows) or SSH (for Linux). The public IP is provided when you acquire your virtual server with us.

You are the administrator of your virtual server, so you can install the applications that you need.

With a virtual server, you get the same benefits as with a dedicated server; the difference is that you will not have a physical computer. Some projects require a dedicated server for better results; but if your project is not very large, you can get a virtual server without having to invest in a dedicated server and its maintenance.

The CRM is a program that helps your company obtain a better management of your customers and a better management of your sales and contacts.

The CRM is easy to use, it is similarly structured as Microsoft Office, so it is easier to log in and use it. You can also link it to Microsoft Outlook in order to send e-mails, and it allows you to use Word and Excel documents for your convenience.

You do not need to have a large company to have a CRM, a company - large or small - that wants to improve its sales management and achieve customer satisfaction needs a CRM.

By purchasing your CRM with 1800sw, we take care of its setup and maintenance, therefore you do not need an IT team in your company.

Customer satisfaction is something important for them to be loyal; loyal and satisfied customers become long-term customers, as well as a company supporter. Keeping the feedback that CRM provides us is extremely necessary in order to obtain the customer´s loyalty; all of this will allow the company to expand.

eCommerce refers to everything related to electronic commerce; trading online.

Having your company online is like having another branch of your point of sale, but this branch is available worldwide, and anyone with internet access can visit it. The Internet is a trend right now, so having your Web store will open many more doors in your country and in the rest of the world, giving you more trade opportunities. Remember, having an eCommerce site is like having a business open 24 hours a day.

There are several models of eCommerce that allow various types of sales, the most representative are:

• Business to Customer: This is the most common form, these are the stores that sell to customers.
• Customer to Customer: This is a store that links other shops, allowing these stores to have a greater global reach.

eCommerce gives you the following benefits:

• It is accessible.
• Reliable.
• Functional.
• Adaptable.
• Scalable.

But above all, eCommerce with 1800sw allows you to have your online shop without worrying about the settings, because we do all that for you.

You do not need a domain, but your company would have a better image if it had a virtual store with its own domain. If you do not have one, you can purchase one with 1800sw.

The payment in the virtual stores is through credit cards, and you receive it in an account that you create either with PayPal or Google checkout. Your customers pay with credit card and the money will be deposited to you.

Yes, you can customize your store.

There is no limit of products you can sell in your store.

The video conferencing service allows you to give lectures, classes, training, etc., through a video call, where you can project either a video, a PowerPoint presentation, or pictures; everything you consider necessary for the presentation. You can add the audio file that you consider essential for your presentation. All this happens in real time, which allows listeners to ask questions that you can respond instantly.

When you pay for a videoconference, you can make a video call to the number of listeners you have selected.

You make a payment each time you want to make a videoconference.

Within the paid videoconference, there is no time limit for you to perform it.

No, Live Meeting licenses for the listeners do not have to be paid for.